Job Description

Job Description

Job Description

Position Summary

The Terrace Server is responsible for providing exceptional service to members and guests, ensuring a high-quality dining experience in an exclusive environment. Duties include welcoming guests, presenting menus, taking and serving orders, processing payments, and maintaining the terrace in an organized and clean condition at all times. The role also involves assisting with simple beverage preparation, supporting special events, and coordinating with other departments to deliver efficient and professional service.

Responsibilities

• Greet and welcome members and guests upon arrival at the terrace.
• Present menus and explain daily specials or recommendations.
• Take clear and accurate food and beverage orders.
• Confirm and clarify any allergies or dietary restrictions.
• Serve orders professionally and with proper presentation.
• Monitor assigned tables to promptly address additional needs.
• Handle guest complaints or concerns politely and professionally.
• Operate the cash register and POS system.
• Process card payments and charge member accounts as needed.
• Set up and prepare tables (tablecloths, silverware, napkins, glassware).
• Clear tables of dishes, glasses, and utensils after service.
• Keep the terrace clean and organized at all times.
• Restock service stations (sugar, napkins, straws, condiments).
• Assist with preparation of simple beverages (coffee, soft drinks, beer).
• Coordinate with the kitchen to ensure timely delivery of orders.
• Follow hygiene and sanitation protocols (handwashing, use of gloves, safe food handling).
• Adhere to safety guidelines when carrying trays, hot items, or glassware.
• Report any incidents or accidents to the supervisor.
• Comply with club dress code and personal grooming standards.
• Assist in the setup and service of special events on the terrace.
• Collaborate with other departments (Pro Shop, kitchen, bar) as required.

Qualifications

• Previous experience as a server and/or cashier (minimum 1 year in restaurants, bars, or cafés).
• Knowledge of cash register operations and POS systems.
• Ability to work flexible schedules, including weekends and holidays.
• Professional appearance and excellent customer service skills.
• Basic knowledge of hygiene and food safety practices.
• Must be at least 18 years of age.
• Experience in private clubs, golf courses, or upscale venues (preferred).
• Bilingual (English/Spanish).
• Basic knowledge of beverages and simple cocktail preparation.
• Valid health certificate.

Benefits

• Competitive salary and tips.
• Opportunity to work in an exclusive club and golf course environment.
• Training and professional development opportunities.
• Supportive and collaborative work culture.

EEO

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